At Solar PV Guide (“we”, “us”, or “our”), your privacy is very important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visithttps://www.solarpvguide.co.uk/ (“the Website”) or contact us via our online forms, email, or other means.
1. Information We Collect
We may collect and process the following types of personal information:
- Contact details: Name, email address, phone number, postal address (if provided).
- Enquiry details: Information you provide via our contact forms, including the nature of your enquiry, property details, or any other message content.
- Technical data: IP address, browser type, operating system, referring URLs, and usage data (collected via cookies or analytics tools).
- Marketing preferences: If you opt in to receive newsletters or updates.
2. How We Use Your Information
We use your information to:
- Respond to your enquiries and provide requested information or services.
- Connect you with trusted, MCS-certified installers or partners (only with your explicit consent).
- Improve our website, services, and user experience.
- Send you updates or marketing communications (only if you have opted in).
- Meet legal or regulatory obligations.
3. Sharing Your Information
We will not sell, rent, or trade your personal information to third parties for marketing purposes.
We may share your information with:
- Trusted service providers or partners (such as solar installers) but only with your explicit consent and solely for the purpose of responding to your enquiry.
- Legal or regulatory authorities if required by law.
4. Data Security
We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. Access to your data is restricted to authorised personnel only.
5. Data Retention
We retain your personal data only as long as necessary to fulfil the purposes it was collected for, including responding to your enquiry and complying with legal obligations. You may request deletion of your data at any time (see Section 7).
6. Cookies & Tracking Technologies
Our website uses cookies and similar technologies to:
- Ensure the website functions correctly.
- Analyse site traffic and usage patterns (e.g., via Google Analytics).
- Improve your browsing experience.
You can manage or disable cookies via your browser settings. For more details, see our Cookie Policy.
7. Your Rights
You have the right to:
- Access, update, or correct your personal information.
- Request deletion of your personal data (“right to be forgotten”).
- Object to or restrict processing of your data.
- Withdraw consent to marketing communications at any time.
- Lodge a complaint with the UK Information Commissioner’s Office (ICO) if you believe your data has been mishandled.
To exercise these rights, please contact us at info@solarpvguide.co.uk.
8. Third-Party Links
Our website may contain links to third-party websites (e.g., solar installers, government resources). We are not responsible for the privacy practices or content of those sites. Please review their privacy policies before submitting any personal information.
9. Children’s Privacy
Our website is not intended for children under 16. We do not knowingly collect personal data from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a new effective date.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or your personal data, please contact us at:
Email: info@solarpvguide.co.uk
Email: info@solarpvguide.co.uk
Thank you for trusting Solar PV Guide with your information. Your privacy is our priority.